Refund & Cancellation Policy

This Refund & Cancellation Policy explains when DataMeans issues refunds. It supplements, and should be read together with, our Terms of Service.

1. Try the free preview first

Every upload includes a free, no-payment preview that shows your detected tables and up to 5 sample rows per table before you pay. We strongly encourage using it to confirm your file converts the way you expect, including which tables were found and any health warnings, before purchasing a paid export.

2. Paid exports

Because extraction is automated and your output is delivered within minutes of payment, fees are non-refundable except where required by law or granted at our discretion.

We will normally issue a refund where:

• a paid extraction fails due to a fault in the Service and we cannot deliver usable output;
• you were charged more than once for the same job (a duplicate charge); or
• a charge was clearly made in error.

We generally will not issue a refund where:

• the free preview already showed the data and any limitations, and the paid export matched it;
• the source file is corrupt, incomplete, or unsupported in a way that was already surfaced in the preview or the conversion health report; or
• you changed your mind after a successful export was delivered.

Nothing in this policy limits any non-waivable rights you may have under applicable law.

3. How to request a refund

Email support@datameans.com from the email address associated with your job, or include your job link or ID. Briefly tell us what went wrong. We aim to respond within a few business days. Approved refunds are returned to your original payment method via Stripe; depending on your bank or card issuer, it may take additional time to appear on your statement.

4. Cancellations

DataMeans is pay-per-job with no subscription, so there is nothing recurring to cancel. The preview is free, and you are only charged when you choose a paid export at checkout. Conversions made through the free utility lane (CSV, Excel, and JSON within its published caps) are free of charge; no payment is taken for them, so there is nothing to refund. If you abandon a job before paying, you are never charged, and the uploaded file is deleted on the schedule described in our Privacy Policy.

5. Chargebacks

If you have a problem with a charge, please contact us first, since we can usually resolve it faster than a formal dispute. We may suspend or revoke access to outputs associated with a chargeback or an unpaid balance.

6. Contact

Questions about this policy may be sent to support@datameans.com.