Refund & Cancellation Policy
Last updated: June 20, 2026
This Refund & Cancellation Policy explains when DataMeans issues refunds. It supplements, and should be read together with, our Terms of Service.
1. Try the free preview first
Every upload includes a free, no-payment preview that shows your detected tables and up to 5 sample rows per table before you pay. We strongly encourage using it to confirm your file converts the way you expect — including which tables were found and any health warnings — before purchasing a paid export.
2. Paid exports
Because extraction is automated and your output is delivered within minutes of payment, fees are non-refundable except where required by law or granted at our discretion.
We will normally issue a refund where:
- a paid extraction fails due to a fault in the Service and we cannot deliver usable output;
- you were charged more than once for the same job (a duplicate charge); or
- a charge was clearly made in error.
We generally will not issue a refund where:
- the free preview already showed the data and any limitations, and the paid export matched it;
- the source file is corrupt, incomplete, or unsupported in a way that was already surfaced in the preview or the conversion health report; or
- you changed your mind after a successful export was delivered.
Nothing in this policy limits any non-waivable rights you may have under applicable law.
3. How to request a refund
Email info@datameans.com from the email address associated with your job, or include your job link or ID. Briefly tell us what went wrong. We aim to respond within a few business days. Approved refunds are returned to your original payment method via Stripe; depending on your bank or card issuer, it may take additional time to appear on your statement.
4. Cancellations
DataMeans is pay-per-job with no subscription — there is nothing recurring to cancel. The preview is free, and you are only charged when you choose a paid export at checkout. If you abandon a job before paying, you are never charged, and the uploaded file is deleted on the schedule described in our Privacy Policy.
5. Chargebacks
If you have a problem with a charge, please contact us first — we can usually resolve it faster than a formal dispute. We may suspend or revoke access to outputs associated with a chargeback or an unpaid balance.
6. Contact
Questions about this policy may be sent to info@datameans.com.